Collections calls that stay compliant and stay human.
Collections is where a single sentence can create a complaint. VoiceLens verifies the disclosures every call must contain, flags language your rubric forbids and tracks caller sentiment turn by turn, so you see risk on the day rather than in the dispute.
Free to start · Works with any call platform · Same rubric for bots and people
How VoiceLens helps
From transcript to a scorecard your team acts on.
Disclosures and forbidden phrases on every call
Configure the phrases each call must include and the ones it never may; misses and violations are graded as faults with the turn as evidence.
Sentiment with the moment it turned
Sentiment drops are pinned to the transcript turn they happened on, so coaching can point at the sentence, not the call.
Alerts before the dispute
Threshold alerts and a weekly digest bring the riskiest calls to a supervisor the same day, with signed webhooks into your case system.
Fault detection
What VoiceLens catches on these calls
Every fault is timestamped and pinned to the transcript turn it came from, for AI and human agents alike.
Forbidden phrase said
A phrase your rubric bans was used on the call.
Required phrase missed
A disclosure or confirmation the rubric requires was never said.
Sentiment drop
Caller sentiment falls sharply mid-call, with the turn it happened on.
Missed pivot
The caller changes topic or intent and the agent does not follow.
- Rubric templatesDefine what a good call looks like: slots, questions, required and forbidden phrases, case branching, thresholds, detector toggles, scoring weights, versions and AI drafts.
- Fault codesThe fourteen faults VoiceLens detects, what triggers each one, its severity, the evidence attached, and which ones you can switch off per rubric.
- Alerts and weekly digestGet notified when average health drops, danger or failure rates rise, or call volume changes, and receive a weekly summary for every workspace.
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Create a workspace, drop in a recording or a transcript, and read the first scorecard in minutes.