Regulated conversations, graded to a standard you can show.
Banking, lending and card-service calls are governed by scripts and disclosures, and increasingly handled by AI agents. VoiceLens applies the same rubric to bots and people, keeps the evidence, and lets you move every analysis into your own systems.
Free to start · Works with any call platform · Same rubric for bots and people
How VoiceLens helps
From transcript to a scorecard your team acts on.
One rubric for bots and people
Identity confirmation, required disclosures and forbidden phrases are graded identically whether an AI agent or a colleague handled the call.
Reliability flags on the transcript
Speaker uncertainty and low transcription confidence are faults in their own right, so a compliance verdict is never stronger than its evidence.
Your data, in your systems
Read-only API keys and HMAC-signed webhooks deliver every completed analysis to your data warehouse or case tool, with per-workspace isolation.
Fault detection
What VoiceLens catches on these calls
Every fault is timestamped and pinned to the transcript turn it came from, for AI and human agents alike.
Required phrase missed
A disclosure or confirmation the rubric requires was never said.
Forbidden phrase said
A phrase your rubric bans was used on the call.
Speaker uncertainty
Who said what is unclear, so the grade is flagged rather than assumed.
Sentiment drop
Caller sentiment falls sharply mid-call, with the turn it happened on.
- Rubric templatesDefine what a good call looks like: slots, questions, required and forbidden phrases, case branching, thresholds, detector toggles, scoring weights, versions and AI drafts.
- Security and privacyHow VoiceLens stores and protects call recordings and transcripts: isolation, access control, credentials, encryption in transit, retention and deletion, and what to tell your own security team.
- WebhooksReceive completed analyses, failures, threshold breaches and alerts as signed HTTP deliveries: event types, payloads, headers, HMAC verification in Node, .NET and Python, retries and troubleshooting.
Related solutions
Real estate
Budget, area, bedrooms and viewing slot captured and confirmed on every enquiry call, from bots or from your team.
Learn moreLegal and law firms
Matter details, contact information and required disclaimers verified on every intake call.
Learn moreTelecom and ISPs
Missed pivots, repeated troubleshooting steps and slow responses caught on every support call.
Learn moreSee what your QA process has been missing.
Create a workspace, drop in a recording or a transcript, and read the first scorecard in minutes.