Solutions
One scorecard for every call, whatever your team runs on.
VoiceLens grades AI agents and human agents with the same rubric: faults, latency, slot capture, sentiment and transcription quality. Pick the page that matches your team or your industry.
Use case
By use case
How call-center teams use VoiceLens day to day, from outbound dialers to compliance reviews.
Outbound AI voice agents
Detect dead air and repetition, score slot capture per attempt and compare agent versions on the same rubric.
Learn moreInbound support automation
Catch missed pivots and empathy gaps, track sentiment turn by turn and escalate flagged calls to your QA queue.
Learn moreHuman agent teams
Grade every call, coach with timestamped evidence and benchmark human agents against your bots on one rubric.
Learn moreQuality and compliance
Severity-graded fault feed, required and forbidden phrases checked on every call, evidence pinned to the transcript.
Learn moreAgencies and BPOs
One workspace per client, white-label embedded dashboards and shareable scorecards for every programme you run.
Learn moreIndustry
By industry
What the rubric looks like for the verticals that run their business over the phone.
Real estate
Budget, area, bedrooms and viewing slot captured and confirmed on every enquiry call, from bots or from your team.
Learn moreLegal and law firms
Matter details, contact information and required disclaimers verified on every intake call.
Learn moreTelecom and ISPs
Missed pivots, repeated troubleshooting steps and slow responses caught on every support call.
Learn moreHealthcare and clinics
Identity, appointment details and required statements confirmed on every patient call, with transcript reliability graded too.
Learn moreInsurance
Disclosures verified, banned promises flagged and policy or claim details captured on every call.
Learn moreFinancial services
Disclosures, identity checks and banned phrases verified on AI and human agents, with evidence you can archive.
Learn moreDebt collection
Mandatory disclosures verified, forbidden language flagged and sentiment tracked on every collections call.
Learn moreHome services
Address, problem, time window and callback captured on every booking call, for AI receptionists and dispatchers alike.
Learn moreTravel and hospitality
Sentiment, booking details and intent changes tracked on every reservation and guest-service call.
Learn moreAutomotive
Vehicle, budget, appointment and callback details captured on every sales and service call.
Learn moreSee what your QA process has been missing.
Create a workspace, drop in a recording or a transcript, and read the first scorecard in minutes.