Quotes and claims graded on accuracy and what was disclosed.
Insurance calls carry obligations: a disclosure that must be read, a coverage promise that must not be made, a claim detail that must be right. VoiceLens checks each call against your required and forbidden phrases and scores the details captured along the way.
Free to start · Works with any call platform · Same rubric for bots and people
How VoiceLens helps
From transcript to a scorecard your team acts on.
Required and forbidden phrases per product
Give each product line its own case in the rubric with the disclosures it needs and the promises it forbids; VoiceLens verifies them on every call.
Details scored, corrections tracked
Policy numbers, dates and incident facts are slots with a capture score, and a corrected detail that did not stick is a fault with a timestamp.
Calibrated before you rely on it
Build a golden set of reference calls and compare the automated grade with your reviewers' judgement before it drives decisions.
Fault detection
What VoiceLens catches on these calls
Every fault is timestamped and pinned to the transcript turn it came from, for AI and human agents alike.
Required phrase missed
A disclosure or confirmation the rubric requires was never said.
Forbidden phrase said
A phrase your rubric bans was used on the call.
Missed correction
The caller corrects a detail and the agent keeps the old one.
Context loss
The agent forgets what was established earlier in the call.
- Rubric templatesDefine what a good call looks like: slots, questions, required and forbidden phrases, case branching, thresholds, detector toggles, scoring weights, versions and AI drafts.
- Fault codesThe fourteen faults VoiceLens detects, what triggers each one, its severity, the evidence attached, and which ones you can switch off per rubric.
- Golden set and calibrationMark reference calls with the score you expect, re-score them against a rubric, and read the calibration report and fault-precision statistics.
Related solutions
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Budget, area, bedrooms and viewing slot captured and confirmed on every enquiry call, from bots or from your team.
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Matter details, contact information and required disclaimers verified on every intake call.
Learn moreTelecom and ISPs
Missed pivots, repeated troubleshooting steps and slow responses caught on every support call.
Learn moreSee what your QA process has been missing.
Create a workspace, drop in a recording or a transcript, and read the first scorecard in minutes.