Intake calls that capture the matter and say what must be said.
An intake call has to gather the facts of a matter, confirm contact details and deliver the disclaimers your firm requires, often while the caller is under stress. VoiceLens ships an attorney-intake rubric that checks all three and grades how the conversation felt.
Free to start · Works with any call platform · Same rubric for bots and people
How VoiceLens helps
From transcript to a scorecard your team acts on.
An intake rubric out of the box
The built-in attorney-intake template covers matter type, key facts, contact details and the phrases that must be said; extend it per practice area with case branching.
Disclaimers verified, not assumed
Required phrases are checked on every call and a miss is graded as a fault, with the transcript as evidence.
Read the call, not the recording
Faults, captured facts and sentiment are pinned to transcript turns, so a supervisor can review an intake call in a minute instead of twenty.
Fault detection
What VoiceLens catches on these calls
Every fault is timestamped and pinned to the transcript turn it came from, for AI and human agents alike.
Missed correction
The caller corrects a detail and the agent keeps the old one.
Required phrase missed
A disclosure or confirmation the rubric requires was never said.
Sentiment drop
Caller sentiment falls sharply mid-call, with the turn it happened on.
Context loss
The agent forgets what was established earlier in the call.
VoiceLens ships a ready-made rubric for attorney intake calls: the slots to capture, the questions to ask and the phrases to say are pre-filled, so your first graded call is minutes away.
How rubric templates work- Rubric templatesDefine what a good call looks like: slots, questions, required and forbidden phrases, case branching, thresholds, detector toggles, scoring weights, versions and AI drafts.
- Slot capture and question coverageHow VoiceLens tracks the details an agent had to collect and the questions it had to ask, and how both feed the health score.
- Shareable scorecardsSend one call's scorecard to a coach, an agent or a client as a read-only link, with or without transcript and audio, and print it as a PDF.
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Identity, appointment details and required statements confirmed on every patient call, with transcript reliability graded too.
Learn moreSee what your QA process has been missing.
Create a workspace, drop in a recording or a transcript, and read the first scorecard in minutes.