A quality layer you can put your own name on, for every client.
Agencies and outsourcers run many programmes with different scripts, different compliance rules and different stakeholders. VoiceLens gives each client its own workspace, rubric and dashboard, and lets you embed the results in your portal without VoiceLens branding.
Free to start · Works with any call platform · Same rubric for bots and people
How VoiceLens helps
From transcript to a scorecard your team acts on.
A workspace and a rubric per client
Separate workspaces keep calls, templates, members and API keys isolated per account, with roles for your team and invites for theirs.
White-label dashboards in your portal
Embed a themed dashboard in your client portal with one script tag, scoped by token to a single workspace, with VoiceLens branding removed on Agency plans.
Reporting that does not scale with headcount
Weekly digests, threshold alerts and per-call scorecards go out automatically, so account managers open a link instead of assembling a deck.
Fault detection
What VoiceLens catches on these calls
Every fault is timestamped and pinned to the transcript turn it came from, for AI and human agents alike.
Dead air
Silence long enough for the caller to wonder if anyone is there.
Sentiment drop
Caller sentiment falls sharply mid-call, with the turn it happened on.
Required phrase missed
A disclosure or confirmation the rubric requires was never said.
Agent latency
Slow replies after the caller finishes speaking, measured per turn.
- Workspaces, roles and invitesHow workspaces isolate data, what each role can do, how to invite teammates and clients, and how to organise an agency with many clients.
- Embedded dashboardsPut a read-only, themed VoiceLens dashboard inside your own portal with one script tag: create an embed token, choose features, match your colours, remove branding.
- Usage and billingHow call minutes are counted, what each plan includes, what happens at the limit, and how to upgrade, manage payment and read invoices.
Related solutions
Outbound AI voice agents
Detect dead air and repetition, score slot capture per attempt and compare agent versions on the same rubric.
Learn moreInbound support automation
Catch missed pivots and empathy gaps, track sentiment turn by turn and escalate flagged calls to your QA queue.
Learn moreHuman agent teams
Grade every call, coach with timestamped evidence and benchmark human agents against your bots on one rubric.
Learn moreSee what your QA process has been missing.
Create a workspace, drop in a recording or a transcript, and read the first scorecard in minutes.