Every enquiry call graded on the details that turn into viewings.
A property enquiry is a slot-capture problem: budget, area, bedrooms, move-in date, a viewing time and a callback number. VoiceLens ships a real-estate rubric that scores each of them and flags the moments where a corrected detail did not stick.
Free to start · Works with any call platform · Same rubric for bots and people
How VoiceLens helps
From transcript to a scorecard your team acts on.
A rubric built for enquiries
The built-in real-estate template already lists the slots to capture and the questions to ask; adjust it to your listings and start grading.
Corrections tracked to the turn
Slot capture scores how many details were volunteered, asked for or corrected, and a missed correction is a fault with a timestamp.
Same scorecard for bot and desk
Compare your AI receptionist with your office team on identical criteria and route the enquiries that need a human follow-up.
Fault detection
What VoiceLens catches on these calls
Every fault is timestamped and pinned to the transcript turn it came from, for AI and human agents alike.
Missed correction
The caller corrects a detail and the agent keeps the old one.
Customer had to prompt
The caller has to nudge the agent to continue or respond.
Dead air
Silence long enough for the caller to wonder if anyone is there.
Question repetition
The agent asks for something the caller already gave.
VoiceLens ships a ready-made rubric for real-estate enquiries: the slots to capture, the questions to ask and the phrases to say are pre-filled, so your first graded call is minutes away.
How rubric templates work- Rubric templatesDefine what a good call looks like: slots, questions, required and forbidden phrases, case branching, thresholds, detector toggles, scoring weights, versions and AI drafts.
- Slot capture and question coverageHow VoiceLens tracks the details an agent had to collect and the questions it had to ask, and how both feed the health score.
- QuickstartCreate a workspace, grade your first call and connect your phone system, in that order.
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Create a workspace, drop in a recording or a transcript, and read the first scorecard in minutes.