Patient calls where every detail is confirmed, not assumed.
Scheduling, refill and triage calls live or die on captured details: the right patient, the right date, the right callback number. VoiceLens grades whether each was captured and confirmed, and flags when poor audio makes the transcript untrustworthy.
Free to start · Works with any call platform · Same rubric for bots and people
How VoiceLens helps
From transcript to a scorecard your team acts on.
Slots and confirmations per call type
Model scheduling, refills and triage as cases in one rubric, each with the details that must be captured and confirmed.
Transcript reliability is visible
Low transcription confidence, speaker uncertainty and line quality are separate faults, so a scorecard never looks more certain than the audio allows.
Data handled with care
Workspaces isolate data per organisation, roles control who sees recordings, and signed webhooks let you move analyses into your own systems.
Fault detection
What VoiceLens catches on these calls
Every fault is timestamped and pinned to the transcript turn it came from, for AI and human agents alike.
Missed correction
The caller corrects a detail and the agent keeps the old one.
Required phrase missed
A disclosure or confirmation the rubric requires was never said.
Customer had to prompt
The caller has to nudge the agent to continue or respond.
Low transcription confidence
Parts of the transcript are unreliable and should be trusted less.
- Slot capture and question coverageHow VoiceLens tracks the details an agent had to collect and the questions it had to ask, and how both feed the health score.
- Rubric templatesDefine what a good call looks like: slots, questions, required and forbidden phrases, case branching, thresholds, detector toggles, scoring weights, versions and AI drafts.
- Security and privacyHow VoiceLens stores and protects call recordings and transcripts: isolation, access control, credentials, encryption in transit, retention and deletion, and what to tell your own security team.
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Budget, area, bedrooms and viewing slot captured and confirmed on every enquiry call, from bots or from your team.
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Matter details, contact information and required disclaimers verified on every intake call.
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Missed pivots, repeated troubleshooting steps and slow responses caught on every support call.
Learn moreSee what your QA process has been missing.
Create a workspace, drop in a recording or a transcript, and read the first scorecard in minutes.