Replace tier-1 support with AI without losing sight of quality.
An inbound bot that resolves eighty percent of calls is a win only if you can see the twenty percent it mishandled. VoiceLens flags the calls where the caller changed topic, corrected the agent or lost patience, and sends them where a person can act.
Free to start · Works with any call platform · Same rubric for bots and people
How VoiceLens helps
From transcript to a scorecard your team acts on.
Pivots and corrections, turn by turn
VoiceLens detects the moment a caller changes intent or corrects a detail and checks whether the agent followed, with the exact transcript turn as evidence.
Sentiment with a timestamp
Sentiment drops are graded per call and pinned to the turn they happened on, so you can read what the agent said right before.
Alerts and webhooks into your queue
Threshold alerts and signed webhooks fire on completed analyses, so calls under a health score land in your QA tool without anyone polling a dashboard.
Fault detection
What VoiceLens catches on these calls
Every fault is timestamped and pinned to the transcript turn it came from, for AI and human agents alike.
Missed pivot
The caller changes topic or intent and the agent does not follow.
Missed correction
The caller corrects a detail and the agent keeps the old one.
Sentiment drop
Caller sentiment falls sharply mid-call, with the turn it happened on.
Context loss
The agent forgets what was established earlier in the call.
Agent latency
Slow replies after the caller finishes speaking, measured per turn.
- Fault codesThe fourteen faults VoiceLens detects, what triggers each one, its severity, the evidence attached, and which ones you can switch off per rubric.
- SentimentHow caller sentiment is scored turn by turn, what a sentiment drop is, and how to read the trajectory on a scorecard.
- Alerts and weekly digestGet notified when average health drops, danger or failure rates rise, or call volume changes, and receive a weekly summary for every workspace.
Related solutions
Outbound AI voice agents
Detect dead air and repetition, score slot capture per attempt and compare agent versions on the same rubric.
Learn moreHuman agent teams
Grade every call, coach with timestamped evidence and benchmark human agents against your bots on one rubric.
Learn moreQuality and compliance
Severity-graded fault feed, required and forbidden phrases checked on every call, evidence pinned to the transcript.
Learn moreSee what your QA process has been missing.
Create a workspace, drop in a recording or a transcript, and read the first scorecard in minutes.