Coach from every call, not the two percent you had time to listen to.
Manual QA samples a few calls per agent per month and turns them into a form. VoiceLens grades all of them with the same rubric, so coaching conversations start from patterns and timestamps rather than one lucky or unlucky recording.
Free to start · Works with any call platform · Same rubric for bots and people
How VoiceLens helps
From transcript to a scorecard your team acts on.
One rubric, every agent, every call
Slots, required questions, compliance phrases and fault toggles live in a template you control, applied identically to every recording that comes in.
Shareable scorecards for one-to-ones
Send a coach or an agent a link to a single call's scorecard, faults pinned to the transcript, without giving them access to the whole workspace.
Calibrate reviewers with a golden set
Mark calls as reference examples and check how the automated grade lines up with your team's judgement before you trust it floor-wide.
Fault detection
What VoiceLens catches on these calls
Every fault is timestamped and pinned to the transcript turn it came from, for AI and human agents alike.
Dead air
Silence long enough for the caller to wonder if anyone is there.
Missed correction
The caller corrects a detail and the agent keeps the old one.
Sentiment drop
Caller sentiment falls sharply mid-call, with the turn it happened on.
Required phrase missed
A disclosure or confirmation the rubric requires was never said.
Customer had to prompt
The caller has to nudge the agent to continue or respond.
- Reading a scorecardA tour of the call view: health score, fault list, latency panel, slots and questions, sentiment trajectory, transcript and line quality.
- Shareable scorecardsSend one call's scorecard to a coach, an agent or a client as a read-only link, with or without transcript and audio, and print it as a PDF.
- Rubric templatesDefine what a good call looks like: slots, questions, required and forbidden phrases, case branching, thresholds, detector toggles, scoring weights, versions and AI drafts.
Related solutions
Outbound AI voice agents
Detect dead air and repetition, score slot capture per attempt and compare agent versions on the same rubric.
Learn moreInbound support automation
Catch missed pivots and empathy gaps, track sentiment turn by turn and escalate flagged calls to your QA queue.
Learn moreQuality and compliance
Severity-graded fault feed, required and forbidden phrases checked on every call, evidence pinned to the transcript.
Learn moreSee what your QA process has been missing.
Create a workspace, drop in a recording or a transcript, and read the first scorecard in minutes.