Usage and billing
How call minutes are counted, what each plan includes, what happens at the limit, and how to upgrade, manage payment and read invoices.
VoiceLens is priced on call minutes analysed per month, with flat monthly plans that include a minute allowance and raise the limits on workspaces, AI rubric drafts and embedded dashboards.
Plans
| Starter | Pro | Agency | Enterprise | |
|---|---|---|---|---|
| Price | Free | $49 / month | $249 / month | Contact sales |
| Call minutes included | 300 | 1,000 | 5,000 | Committed volume |
| Additional minutes | Not available | $0.05 / minute | $0.04 / minute | Per contract |
| Workspaces | 1 | 5 | 25 | 50 |
| AI rubric drafts / month | 3 | 50 | 200 | Unlimited |
| Embedded dashboards / workspace | 1 | 10 | 50 | 100 |
| VoiceLens branding on embeds and shares | Shown | Removed | Removed | Removed |
| Support | Standard | Standard | Priority | SLA and private deployment options |
Every plan includes fault, latency, slot and sentiment analytics, AI call summaries, rubric templates with case branching, golden-set calibration, alerts, the weekly digest, signed webhooks, API keys, shareable scorecards and team roles.
How minutes are counted
- A call consumes its full duration in minutes, whether it arrived as audio or as a transcript.
- Calls that are skipped by a channel's sampling or minimum-duration rule are not graded and not metered.
- Failed calls are not metered.
- Re-evaluating an existing call with a new rubric does not consume minutes; re-transcribing does.
- Usage is per account (all workspaces together) and resets at the start of each billing period.
The Usage page shows minutes used against the allowance, AI drafts used, and a per-workspace breakdown.
What happens at the limit
The limit is a soft gate. The upload that crosses the allowance is still processed; the next one is refused with HTTP 402 and error code usage_limit_reached (the dashboard shows the same message). Ingestion resumes when the period resets, when you upgrade, or when additional minutes are added to the account.
On Pro and Agency, additional minutes are billed at the plan's per-minute rate and appear on the next invoice; contact support from the Usage page to raise the allowance mid-period. Starter accounts wait for the reset or upgrade.
Upgrade, payment and invoices
Owners manage billing from Workspace settings, Billing:
- Upgrade to Pro or Agency through Stripe Checkout. The new allowance applies immediately.
- Manage payment method, download invoices and cancel through the Stripe customer portal linked from the same page.
- Enterprise plans are invoiced; contact sales@voicelens.app.
Downgrades are handled through the same portal. If you have more workspaces or embeds than the new plan allows, archive the extras first so nothing is left in an undefined state.
Frequently asked
Do test calls count? Yes, a test call is analysed like any other call and consumes its duration.
Do embedded dashboards or API reads cost minutes? No. Minutes are consumed only by analysis.
Is there a per-file size limit? 500 MB per upload. There is no per-call duration limit beyond the minute allowance.