Sales and service calls graded on the details that fill the calendar.
Dealership calls are enquiries and bookings: which vehicle, what budget, which day for the service, which number to call back. VoiceLens grades each detail, flags the corrections that did not stick and shows whether the AI receptionist or the front desk handles them better.
Free to start · Works with any call platform · Same rubric for bots and people
How VoiceLens helps
From transcript to a scorecard your team acts on.
Enquiry and booking rubrics
Model sales enquiries and service bookings as cases in one rubric, each with its own slots and required questions.
Corrections and repetition tracked
Missed corrections and repeated questions are graded as faults with the transcript turn as evidence.
Scorecards you can share with the desk
Send a single call's scorecard to an advisor or a BDC lead by link, faults and captured details included, without a workspace login.
Fault detection
What VoiceLens catches on these calls
Every fault is timestamped and pinned to the transcript turn it came from, for AI and human agents alike.
Missed correction
The caller corrects a detail and the agent keeps the old one.
Customer had to prompt
The caller has to nudge the agent to continue or respond.
Question repetition
The agent asks for something the caller already gave.
Sentiment drop
Caller sentiment falls sharply mid-call, with the turn it happened on.
- Slot capture and question coverageHow VoiceLens tracks the details an agent had to collect and the questions it had to ask, and how both feed the health score.
- Rubric templatesDefine what a good call looks like: slots, questions, required and forbidden phrases, case branching, thresholds, detector toggles, scoring weights, versions and AI drafts.
- Shareable scorecardsSend one call's scorecard to a coach, an agent or a client as a read-only link, with or without transcript and audio, and print it as a PDF.
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Missed pivots, repeated troubleshooting steps and slow responses caught on every support call.
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Create a workspace, drop in a recording or a transcript, and read the first scorecard in minutes.