Booking calls where the address and the time window are right the first time.
A repair booking is only as good as the details behind it: the address, the problem, the time window, the number to call back. VoiceLens grades each as a slot, flags corrections that did not stick and catches the dead air that makes callers hang up and call a competitor.
Free to start · Works with any call platform · Same rubric for bots and people
How VoiceLens helps
From transcript to a scorecard your team acts on.
The booking as a slot list
Model the details every booking needs as slots and see, per call, which were volunteered, which were asked for and which were corrected.
Dead air and repetition caught
Long silences and repeated questions are graded as faults with timestamps, so you can fix the prompt or the process behind them.
Channels per line or per bot
Each phone line or AI receptionist gets its own channel and ingest token, so quality is compared per source and not blurred together.
Fault detection
What VoiceLens catches on these calls
Every fault is timestamped and pinned to the transcript turn it came from, for AI and human agents alike.
Customer had to prompt
The caller has to nudge the agent to continue or respond.
Missed correction
The caller corrects a detail and the agent keeps the old one.
Dead air
Silence long enough for the caller to wonder if anyone is there.
Question repetition
The agent asks for something the caller already gave.
- Slot capture and question coverageHow VoiceLens tracks the details an agent had to collect and the questions it had to ask, and how both feed the health score.
- QuickstartCreate a workspace, grade your first call and connect your phone system, in that order.
- Channels and ingest tokensModel your phone lines, bots and queues as channels, issue ingest tokens for integrations, configure sampling, providers and test calls.
Related solutions
Real estate
Budget, area, bedrooms and viewing slot captured and confirmed on every enquiry call, from bots or from your team.
Learn moreLegal and law firms
Matter details, contact information and required disclaimers verified on every intake call.
Learn moreTelecom and ISPs
Missed pivots, repeated troubleshooting steps and slow responses caught on every support call.
Learn moreSee what your QA process has been missing.
Create a workspace, drop in a recording or a transcript, and read the first scorecard in minutes.