Guest calls graded on how they felt, not just how they ended.
In hospitality the conversation is part of the product. VoiceLens tracks caller sentiment turn by turn, scores whether booking details were captured and confirmed, and flags the moments where a guest changed their mind and the agent did not follow.
Free to start · Works with any call platform · Same rubric for bots and people
How VoiceLens helps
From transcript to a scorecard your team acts on.
Sentiment as a timeline
Every sentiment drop is pinned to a transcript turn, so you see what the agent said right before a guest cooled off.
Booking details as slots
Dates, party size, room type and special requests are graded for capture and confirmation, with corrections tracked.
Dashboards per property
Give each property or brand its own workspace and embed a themed dashboard where the team already works.
Fault detection
What VoiceLens catches on these calls
Every fault is timestamped and pinned to the transcript turn it came from, for AI and human agents alike.
Sentiment drop
Caller sentiment falls sharply mid-call, with the turn it happened on.
Missed pivot
The caller changes topic or intent and the agent does not follow.
Context loss
The agent forgets what was established earlier in the call.
Agent latency
Slow replies after the caller finishes speaking, measured per turn.
- SentimentHow caller sentiment is scored turn by turn, what a sentiment drop is, and how to read the trajectory on a scorecard.
- Slot capture and question coverageHow VoiceLens tracks the details an agent had to collect and the questions it had to ask, and how both feed the health score.
- Embedded dashboardsPut a read-only, themed VoiceLens dashboard inside your own portal with one script tag: create an embed token, choose features, match your colours, remove branding.
Related solutions
Real estate
Budget, area, bedrooms and viewing slot captured and confirmed on every enquiry call, from bots or from your team.
Learn moreLegal and law firms
Matter details, contact information and required disclaimers verified on every intake call.
Learn moreTelecom and ISPs
Missed pivots, repeated troubleshooting steps and slow responses caught on every support call.
Learn moreSee what your QA process has been missing.
Create a workspace, drop in a recording or a transcript, and read the first scorecard in minutes.